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The Royal Commission of Inquiry into Abuse in State and Religious Care says it is doing more to make its processes more transparent.
The commission has come under fire from abuse survivor Tony Jarvis, who criticised the way new chair Coral Shaw was operating.
Commissioner Andrew Erueti says as the inquiry moves from the private to public hearing stages it is improving its processes in line with feedback from survivors.
People registered with the commission are getting sent regular updates, which are also posted to its site and Facebook page.
"We have to have our big ears up listening to advice, whether it's strong criticism or whether it's positive, constructive, it's all stuff we need to learn from and I think Tony's point was a valid point and we've taken it on board and we are doing our utmost to ensure we are clear about what we are doing because that's in the best interests of survivors, they want to know what we are doing and what we have planned for the future," Dr Erueti says.
About half of those registered are Māori, but the commission would like that number to increase to better reflect the percentage of those who were in care.
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