February 20, 2019
Mainstream agencies dumping tough cases on whānau ora
Mainstream government agencies have come under fire for their unwillingness to engage with Whānau Ora.
The Whānau Ora Review Panel says barriers to the wider adoption of the culturally-centred integrated service delivery model include what it calls Terrace culture, including a lack of trust in innovation, and systemic racism.
Agencies also continue to take a siloed approach to government service delivery and focus on individual outcomes, rather than look at the wider whānau.
Many agencies felt there was no definition of whānau so defaulted to household as a unit for policy.
When they do engage it is usually to dump their difficult cases on whānau ora providers, who become bogged down in crisis intervention rather than working with whānau to make them more resilient.
The panel endorsed the whānau ora commissioning approach and recommended the investment continues.
But it also called for government agencies to meet their own service delivery responsibilities.
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