May 01, 2013
Waipareira software transforming service
Te Whānau ō Waipareira has hooked up with software giant’s Microsoft and Medtech to advance the application it has developed to run its social services.
Whānau Tahi Navigator is built on Microsoft’s customer relationship management software, and it has been designed to work where needed alongside the Medtech software that runs most medical practices in New Zealand.
Waipareira Deputy Chief Executive Steve Keung says it allows staff to keep track of the complex range of interactions that individuals and whānau may have in health, welfare, education, justice and other services.
“This is generational and we don’t want to build something that could be an obsolete system of our own in 3 to 5 years time. We need to have a robust and a very in-depth database so that in 10, 20, 30years all that data we continue to hold and inform our practice today.
He says the West Auckland trust has invested millions in creating the platform, and the memorandum of understanding it signed today with Microsoft and Medtech should give other whānau ora providers the confidence to adopt it.
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