The Health and Disability Commission’s deputy commissioner for disability says she’s disappointed a review of services administered by disability ministry Whaikaha does not include any tāngata whaikaha Māori or disability community leaders on the panel.
Rose Wells has released a report on five years of complaints made to HDC about residential disability support services.
She says it highlights the need for a consistent quality framework to be developed and implemented across the disability support sector, including proactive monitoring and reporting of the experiences of disabled people.
Problems identified include
– Failure to adhere to support plans.
– Inadequate standards of care,
– poor medication management,
– poor oversight and supervision of staff.
– Use of restraint and force.
– Lack of culturally safe and appropriate support services.
– Poor coordination with other services, including health services.
– and Poor communication with disabled people, family and whānau, including a lack of respectful and culturally appropriate communication.
