May 08, 2020
COVID rethink of waiting room routine
A south Auckland GP says COVID-19 may have led to long term improvement in the way primary healthcare is delivered.
Rawiri Jansen says as the country inches towards level 2, people are looking forward to the new normal.
That won’t mean going back to the way things were done before, and the embrace by healthcare practices of remote technology will likely become bedded in.
"With some of my mates, Māori GPs and Māori nurses, we've talked about it. We've noticed if we've got good relationships with patients then a phone call is really effective and our patients are enjoying it because they don't have to drive to the clinic, they don't have to wait and my waiting room's always full and I'm always running late and I go 'kia ora, I'm sorry I'm running late,' and that is standard. Now that ain't happening. If you are on my schedule to give you a call, I give you a call and it's all right then and there is no wasted time," Dr Jansen says.
Dr Rawiri Jansen.
Copyright © 2020, UMA Broadcasting Ltd: www.waateanews.com